FAQs

Where is your retail location?

We are in the process of moving from our Cleveland TN location to a brand new location in Chuckey, TN

In the meantime, please shop with us online, or at one of the events we travel to. 

If you are looking for a particular item, please contact us! 

 

Paula or Bill Buchner

Call: (423) 667-3374

email: greatertnalpacas@bellsouth.net

 


What is the return policy?

Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.

Where is your retail location?

We are in the process of moving from our Cleveland TN location to a brand new location in Chuckey, TN.

In the meantime, please shop with us online, or at one of the events we travel to. If you are looking for a particular item, please contact us! 

When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Where are your products manufactured?

Most of our products are imported from Peru. We travel to Peru on a semi-annual basis and meet with the artisans directly. This ensures that we have ethiically sourced products, and the highest quality and the best value.

How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.